What do you mean you're CLP compliant?
The CLP Regulation (EC) No 1272/2008 is a European Union regulation that implements the rules for classifying, labelling, and packaging chemicals. It ensures that hazardous chemicals are clearly classified, labelled with pictograms, signal words, hazard statements and are packaged safely to minimise risks. All the relevant information can be found on the label of our products to comply with the regulations.

What are allergens? 
Like many fragranced products, some of our products may contain allergens. These are substances that may cause allergic reactions in some people. All our products are labelled with allergen information, please check the labels prior to use.

Do you actually make all your products?
Of course! Anything that displays White Blossom Wax under the product listing is made in house by Ell & Zoe.

Do you stock other businesses products?
We do, we only stock products we love & use ourselves. We currently stock products from Scentish & Silktown Soap Co.
Scentish are based in Lancashire & we personally know Nicola who is the founder - they're products are incredible, their team is fabulous & we're proud to be exclusive stockists on Mill Street.
Silktown Soap Co. are a small business based in Macclesfield - we stock a small selection of their beautiful natural, handmade & vegan soaps.

What is a Wax Melt?
Wax Melts are like candles, without the wick! They are scented pieces of wax that can be melted in a tea light warmer or electric burner. The bulb or tealight melts our Wax Melt Bars and releases a strong, long-lasting aroma.

How do I use a Wax Melt?
Our Wax Melt bars are are easy to snap, so you can snap off your desired amount and place in your warmer / burner. The heat will melt the wax and the scent will fill your space. We recommend using 2-4 squares. (if using an electric burner, only use two, less is more in this case!) Tea light burners tend to give off a stronger scent than electric warmers, but many people cannot tell the difference using our Wax Melt bars.

How do I remove the wax from my burner?
There are many ways wax can be removed but our preferred way is to always let your wax cool down before attempting to remove it. When it is completely cold, heat it for no more than 10/15 seconds and push one edge slightly and it will pop out. Please dispose of the wax safely and in accordance with your local guidelines.
Wipe away and residue with paper towel, if you clean your burner with water, ensure the burner is completely dry before using it again. Do not use cleaning products to clean your burner.

Always refer to the manufacturer's instructions for your wax burner.

When you say ‘scent throw’, what do you mean?
Scent throw describes how strong the scent is and how far the scent will travel around the space you have. Our Wax Melts will fill the room you are in, but a lot of our scents can also fill your whole home! Some of our Wax Melts are more subtle than others, but they will always, at least, fill the room your melting them in.

Do Wax Melts Evaporate like a candle?
No, as the wax isn’t being burnt with a flame. The scent is released when the wax is warmed. When you can no longer smell your chosen scent, it’s time to change your wax.

Do Wax Melts spit, bubble or catch fire?
No, they should not do this.
Wax Melts should not catch fire as they should not be exposed to a naked flame.
If your Wax Melt is spitting or bubbling this is a sign water or moisture has contaminated the wax – if this does happen;
Blow out your tealight or turn off your burner.
Remove all the wax from the dish and thoroughly clean your burner ensuring there is no residue and leave to dry.

How do I store my Wax Melts?
Wax Melts should be stored in a cool, dry and dark place.

How long do Wax Melts last?
If they are stored correctly, they will last 12+ months. They are likely to last much longer than this. (Some of our customers still use melts from a few years ago and they are just the same!) 

Do I need to use certain tea lights?
Standard unscented 4 hour tea lights should be used in a tea light burner. 4 hour tea lights are safer than others. Scented tea lights can burn too hot and should not be used with tea light burners.

Do you have more safety information for your products?
Always read the label and check for safety or allergen information.
Do not eat
Never leave hot or burning wax melts / candles unattended.
Only use wax melt burners approved for wax.  
Ensure the dish / burner is not over filled with wax. 
Only use tealights with a burn time of 4 hours. 
Place the burner on a solid, flat and stable surface that is heatproof. 
Avoid draughts or vents and keep away from items that may catch fire. 
Only move your burner / remove the Wax Melt when it has cooled. 
Never add fragrances / essential oils or water to the wax or burner. 
Do not pour wax down drains.
Keep away from children and pets.

How can I prevent Candle Tunnelling?
On the first burn of your candle, you should let it burn for around 3-4 hours before extinguishing the flame, this will allow the wax pool to reach the edges of the vessel and will prevent candle tunnelling. After the first burn we recommend you only burn for a maximum of 4 hours before extinguishing and trimming / straightening your wick – always allow the wax pool to reach the sides of the vessel before extinguishing the flame.

Why is there black marks on the vessel?
Black marks are soot. Soot on the vessel is usually caused by draughts, high humidity or unventilated rooms. To prevent this, ensure your room is well ventilated, there are no draughts and humidity isn’t high.

How long can I burn the candle for?
We recommend you burn for a maximum of 4 hours before extinguishing the flame and trimming / straightening your wick.

How do I keep the wick at its best?
After every burn, once your wax has set, trim your wick around 5mm & straighten it up. Clean any debris from trimming your wick. If wicks are left untrimmed it can create high flames, smoking or black sooting and may cause your candle to be less fragrant when burning.

How do I safely extinguish the candle?
Use a candle snuffer to safety extinguish your candle – this will also prevent smoking and wax spillages. Never use liquid to extinguish your candle.

When should I dispose of the candle?
When there is 1cm of wax left, it’s time to dispose of your candle or purchase
a refill.

Do you have more safety information for your candles?|
Do not eat.
Always read the label and check for safety and allergen information.
Candles should be placed on a flat, solid, stable heat resistant surface.
Avoid draughts or vents and keep away from items that may catch fire.
Only move the candle when it has cooled, never move a lit candle.
Never leave burning candles unattended.
Keep the wax pool clear of any debris such as matches / trimmed wicks.
Candles should be kept away from children and pets.